Privacy Policy

Last Updated: June 2026

1. Information We Collect

At ThePassPoint, we collect personal information you provide directly to us when you create an account, purchase a coaching plan, or interact with our platform. This may include your name, email address, timezone, target exam (PTE/IELTS), and payment information (processed securely via Stripe).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching services.
• Process transactions and send related information (e.g., confirmations and receipts).
• Send technical notices, updates, security alerts, and support messages.
• Schedule Google Meet sessions and send calendar invitations.

3. Data Security and AI

Your practice essays, speaking transcripts, and mock test data may be processed by our automated AI evaluator tools to provide instant scoring. This data is used strictly for generating your personal feedback and is not sold to third parties.

4. Third-Party Services

We use trusted third-party services such as Firebase (Google) for database hosting and authentication, and Stripe for payment processing. These services have their own strict privacy policies and data protection standards.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@thepasspoint.com.au.