Last Updated: June 2026
Our Group Starter, Pro, and Premium plans are billed on a recurring monthly basis. You may cancel your subscription at any time through your dashboard. Once cancelled, you will retain access to the platform until the end of your current billing cycle. We do not provide partial or pro-rated refunds for unused days within an active billing cycle.
1-on-1 tuition packages are one-time purchases containing a set number of session credits (e.g., 8, 12, or 24 sessions). Because our tutors reserve exclusive time blocks in their schedules for these packages, 1-on-1 packages are strictly non-refundable once the first session has been attended. If you wish to request a refund before any sessions have been attended, a 10% administrative processing fee will be deducted.
If you need to reschedule or cancel a booked 1-on-1 session, you must do so at least 24 hours prior to the scheduled start time. Cancellations made within 24 hours of the start time will result in the session credit being permanently deducted from your account.
Our "No-Fail Score Guarantee" does not involve a monetary refund. Instead, if you meet the eligibility criteria (90% attendance and completion of all mock tests) and fail to reach your target score, we will extend your platform access and group class enrollment entirely for free until you pass.
To request a cancellation, pause your account, or discuss a billing error, please email our support team at hello@thepasspoint.com.au.